Free Resumes Georgia 0909144

Collections Specialist, 21 years experience

free resumes georgia 0909144. Collections Specialist, 21 years experience

Objective: To find employment with a Dynamic Company that demonstrates a Positive Work Environment and one that is dedicated to the Team Concept of achieving their goals.

SUMMARY:

Over 21 years of experience with General Electric Consumer Financial Services, Working in customer service, commercial line collections, consumer collections, -both revolving and closed end coupon book and Recovery Services. Computer literate.

AREAS OF STRENGTH:

Excellent Communication Skills (verbal/written), Hardworking Professional , Very Productive, Caring, Assertive, Cooperative, Helpful

PROFESSIONAL EXPERIENCE
Atlanta Recovery Center
March 2005 to February 2009
Recovery Specialist- Post Charge Off Accounts

*Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s) recovery operations
*Properly assist customer by directing call(s) to proper venue(s) as required
*Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction
*Maintain and improve customer/ client relations
*Maintain customer account via PC, as a result of written or verbal requests from customers
*Generate additional revenue via professional collection techniques on authorized accounts.
*Utilize professional techniques to generate additional revenue via retail, credit, and /or marketing
*Have responsibility of providing Title(s) or Lien releases to customers

General Electric Consumer Finance Suzuki Portfolio 2001-March 2004
Collection Supervisor Pre-Charge Off Accounts
*Arrange possible repossession of collateral
*Recommend for legal action as last resort.
*Proposed electronic telephone payments.
*Participated in Process Management Class that studied effectiveness of electronic phone payments.
*Electronic phone payment proposal accepted by management committee.

Accomplishments:
*Banko on line trained
*Credit Bureau Knowledgeable
*Process management Class
*Proposed electronic telephone payment process approved and implemented.

Free Resumes Georgia Continued.

Collection Supervisor General Electric Home Depot Commercial Line
Collections 1999-2001
*Maintain extremely documentation of each and every customer account
*Highly sensitive portfolio with mostly governmental and institutional accounts
*Heavy on research of problem accounts
*Heavy with reconciliation of errors on account

Accomplishments:

*Bright Lights Winner
*Employee of the month

Customer Service Supervisor 1997-1998

*Interact with customer in response to customer inquires
*Generally resolving any issues that the customer desires to discuss such as billing, service, or record keeping problems.

Accomplishments:

*Spot Light winner

Collection Supervisor
GE Snapper Products Revolving Accounts 1988-1996

*Discuss with customer the money they owe to General Electric Consumer Finance.
*Contact customers by phone or letter to inform them of an unpaid account.
*Explain the terms and conditions of their contract with General Electric Consumer Finance.

Accomplishment:

*Selected to participate in 90 day on site conversion of Hechinger portfolio To GE family-while maintaining GE standards in credit and collections.

Education-B.A.-Major: Public Administration and Business Administration with a concentration in Marketing-Henderson State University, Arkadelphia, Arkansas

Contact Careers Not Jobs About This Candidate marc@careers-not-jobs.com

Contact Careers Not Jobs About This Candidate